Senior Manager, Customer Success

Job overview

The Senior Manager, Customer Success is an onsite role based in Hartford, CT, with a salary range of $125,000–$135,000 per year. This position supports the Customer Success team at iCIMS, a leading enterprise hiring platform, by driving customer adoption, retention, and value realization. The role exists to lead and scale high-performing teams, translating organizational priorities into actionable execution. It focuses on fostering operational excellence, developing leadership capability, and partnering with cross-functional stakeholders to ensure consistent customer outcomes and measurable business results.

What you'll do

• Lead, coach, and develop Customer Success managers
• translate strategic priorities into actionable plans
• drive operational performance through metrics and business insights
• provide strategic oversight of customer portfolios
• partner with Account Management, Support, and Product teams to drive retention and adoption.

What we're looking for

Skills & competencies

full-time

day shift

hartford ct

icims

customer success

saas

leadership

management

$125k-$135k

onsite

no on-call

weekend required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), dependent care, disability insurance, life insurance, parental leave, mindfulness resources, open vacation policy, tuition reimbursement.

Why this role

Requires 7-11+ years of related experience in SaaS functions and 1+ years of leadership experience at the Senior Manager level.

About the employer

iCIMS is hiring for this role. Industry: Executive Search Services. Sector: 56.