Work-at-Home Customer Service Agent — Virginia

Job overview

The Work-at-Home Customer Service Agent — Virginia role is described as work at home, with the listing located in Virginia Beach, VA. The posting lists pay of $12.77 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries.

What you'll do

• Handle customer service, technical support, and sales interactions.
• Listen to customers, understand needs, resolve issues, complete account-management tasks using systems and technology, identify opportunities to upgrade products or services, explain products and processes, escalate dissatisfaction appropriately, and work toward first-call resolution.

What we're looking for

Skills & competencies

customer service agent

work at home

virginia

mci careers

customer support

technical support

customer sales

account management

issue resolution

first-call resolution

$12.77 per hour

microsoft office

high school diploma

20+ wpm typing

Work arrangement

• Weekend coverage required

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.