Insurance Agency Customer Service Representative

Job overview

The Insurance Agency Customer Service Representative is an onsite, part-time position in Colonie, NY, paying $18–$22 per hour. The role supports DeNooyer Direct Insurance Services, located inside the DeNooyer Chevrolet dealership, in serving insurance customers. The representative handles customer questions and service requests, maintains accurate records, and coordinates with insurance carriers, agency staff, and dealership personnel. The role helps customers navigate policy-related needs and supports administrative processes that contribute to a smooth service experience.

What you'll do

• Respond to customer inquiries by phone, email, and in person
• direct customers to assigned agents when needed
• maintain customer records and documentation
• coordinate with insurance carriers, agency staff, and dealership personnel to resolve issues
• gather information for policy changes
• assist with payment processing and filing.

What we're looking for

Skills & competencies

insurance customer service

customer support

policy inquiries

insurance agency

part-time

colonie ny

denooyer auto group

phone support

email support

in-person service

rotating saturdays

evening availability

$18–$22 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive hourly wage of $18–$22, paid weekly
• professional growth and development opportunities
• supportive work environment.

Why this role

Part-time schedule to be determined; availability for some evenings and rotating Saturdays is required.

About the employer

DeNooyer Auto Group is hiring for this role. Industry: All Other Insurance Related Activities. Sector: 52.