Guest Service Supervisor

Job overview

The Guest Service Supervisor is an onsite role based in Watertown, MA, with a pay range of $18.89 - $22.33 per year. This position supports the retail operations team at Global Partners, a company dedicated to fueling communities with grit and purpose. The role exists to ensure store objectives are met by supervising staff, monitoring work processes, and maintaining high standards of guest service and store cleanliness. The supervisor is responsible for coaching employees, managing cash processes, and ensuring the efficient execution of daily store operations.

What you'll do

• Supervise employees and monitor work processes
• provide constructive feedback and coaching
• greet guests and ensure an enjoyable shopping experience
• adhere to safety, security, and store operations policies
• operate point of sale systems and manage cash levels
• perform store housekeeping duties
• execute guest service programs
• handle cash processes including deposits and lottery
• replenish products
• address guest inquiries and complaints
• check in vendors.

What we're looking for

Skills & competencies

full-time

day shift

watertown ma

retail

supervisor

cash handling

customer service

onsite

global partners

$18.89-$22.33/yr

weekend work

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, Vision, Life Insurance, 401k with match, tuition reimbursement, professional development.

Why this role

Fortune 500 company with 90+ years of experience; tuition reimbursement after 6 months; comprehensive health and wellness benefits.

About the employer

Global Partners is hiring for this role. Industry: Full-Service Restaurants. Sector: 72.