Technical Support Engineer (Robotics)

Job overview

The Technical Support Engineer (Robotics) role is onsite in Watertown, MA, with a salary range of $80,000–$110,000 per year. Tutor Intelligence builds robot hardware and artificial intelligence, deploying robots in factories and warehouses; the initial focus for this role is the Cassie platform. The engineer responds to robot escalations, diagnoses issues using logs, telemetry, and video, and helps restore production uptime. The role also addresses recurring problems through small software and interface fixes, clear hardware error messages, and evidence-based escalation of larger issues to the core software team.

What you'll do

• Own robot escalations from support teams during the assigned shift by phone and Slack
• diagnose issues using logs, telemetry, and video
• restore robots to operation
• scope and own fixes for recurring issues
• make small feature tweaks
• ship tested pull requests
• track larger software issues with data and write-ups
• improve support playbooks
• and use AI coding agents to investigate issues and write code. Participate in the nights-and-weekends on-call rotation with the software engineering team.

What we're looking for

Skills & competencies

technical support engineer

robotics

watertown ma

tutor intelligence

cassie platform

robot fleet uptime

python

linux

ssh

production debugging

customer support

on-call rotation

$80k–$110k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Employer-covered health insurance
• managed 401(k)
• unlimited PTO and federal holidays off for full-time salaried employees, or accrued paid time off and 1.5x federal holiday pay for hourly employees
• in-office meals and team social events.

Why this role

Fixed weekday shift is either 7:00 a.m.–3:00 p.m. ET or 11:00 a.m.–7:00 p.m. ET, plus a shared nights-and-weekends on-call rotation. Requires production software debugging experience, Python, Linux command line, SSH, log reading, and a degree in computer science, mechanical engineering, robotics, or a related field.

About the employer

Tutor Intelligence is hiring for this role. Industry: Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology). Sector: 54.