Information Technology Customer Service Representative

Job overview

The Information Technology Customer Service Representative role is hybrid in San Antonio, TX, working primarily remotely with occasional in-office activities. Compensation is not specified. The role supports a Service Desk team focused on support experiences and operational excellence. The position manages incidents, service requests, and user interactions, providing technical assistance and clear communication to help resolve issues promptly and meet service objectives. It also contributes to knowledge sharing, process improvement, trend identification, and service enhancements that improve customer experience and service performance.

What you'll do

• Manage incidents, service requests, and customer interactions
• provide technical assistance and communicate clearly with users
• work toward timely resolution and established service level objectives
• contribute to knowledge sharing, process improvement, trend identification, and service enhancement initiatives.

What we're looking for

Skills & competencies

it customer service

service desk

san antonio tx

hybrid

primarily remote

technical support

incident management

service requests

user support

process improvement

Work arrangement

• Weekend coverage required

Why this role

Primarily remote work with occasional in-office activities at the client office.

About the employer

Artech LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.