Front Desk Representative

Job overview

The Front Desk Representative role is onsite, primarily in Quincy, MA, with coverage as needed in Waltham, MA. The pay range is $20–$22 per hour. The position supports Ophthalmic Consultants of Boston’s patient-facing front office operations. The representative helps patients move through check-in, check-out, and appointment scheduling while maintaining accurate demographic and insurance information. The role contributes to efficient patient flow by coordinating with clinical staff and addressing patient questions professionally.

What you'll do

• Greet and register patients
• verify and update demographic and insurance information
• determine insurance eligibility and coverage
• collect copays, deductibles, and balances
• explain payment options and process transactions
• schedule patient and diagnostic appointments for multiple physicians
• follow up on appointments
• respond to patient inquiries
• collaborate with clinical staff and management to support patient flow
• resolve or escalate issues as needed.

What we're looking for

Skills & competencies

front desk representative

patient registration

medical office

insurance verification

patient billing

appointment scheduling

epic preferred

quincy ma

waltham ma

ophthalmic consultants of boston

$20–$22 per hour

monday–friday

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and dental insurance from the first day of employment
• paid time off and holidays
• health and dependent reimbursement accounts
• 401(k) with company contribution
• company-paid life and long-term disability insurance
• employee discounts.

Why this role

The schedule is Monday through Friday, with hours varying among 7:00–3:30, 7:15–4:15, and 8:30 until close.

About the employer

Ophthalmic Consultants of Boston, Inc is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.