Customer Service Representative, Inside Sales

Job overview

The Customer Service Representative, Inside Sales role is onsite in Youngstown, OH. Compensation is not specified. The role supports a client’s customers with quoting, order management, claims, supply chain, and sales support. The position exists to maintain accurate customer account and order support, resolve inquiries, and strengthen customer relationships. It coordinates with Sales, Procurement, and Engineering to support customer needs and supply chain requirements.

What you'll do

• Manage customer accounts, orders, pricing updates, and inquiries
• provide product and service information, resolve issues, and follow up
• support forecasting, stocking programs, and supply chain requirements
• collaborate with Sales, Procurement, and Engineering
• maintain accurate records and proactively engage with customers.

What we're looking for

Skills & competencies

customer service representative

inside sales

youngstown oh

corporate ladder

customer accounts

order management

quoting

claims support

supply chain

sales support

manufacturing industry

crm/erp preferred

Work arrangement

• Weekend coverage required

Why this role

Full-time role reporting to the CSR Manager; 2–4 years of customer support or order management experience in manufacturing sought; steel industry experience is a plus.

About the employer

Corporate Ladder is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.