Front Office Manager

Job overview

The Front Office Manager is an onsite role in Plymouth, MI. Compensation is not specified. The manager oversees guest-service functions at Spark by Hilton, including reservations, guest registration, bell services, telephone services, and guest accounting. The role exists to maintain service standards, guest satisfaction, and profitability in the hotel’s guest-services department. It supervises front desk staff, manages reservations and departmental plans, and addresses guest concerns while supporting hotel operating goals.

What you'll do

• Supervise, hire, train, schedule, and evaluate front desk staff
• maintain guest-service standards
• manage departmental revenues and expenses
• develop operational and financial plans and contribute to the annual budget
• oversee reservations and occupancy efforts
• maintain credit, transaction, security, and emergency procedures
• respond to guest complaints and ensure corrective action.

What we're looking for

Skills & competencies

front office manager

hotel operations

guest services

front desk

reservations

guest satisfaction

plymouth mi

spark by hilton

staff supervision

budget management

Work arrangement

• Weekend coverage required

Why this role

The posting requests experience in night audit, front desk operations, and direct sales or retail trade, or an equivalent combination of education and experience.

About the employer

Spark by Hilton is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.