New Opportunity Specialist

Job overview

The New Opportunity Specialist role is remote, with the listing associated with Murfreesboro, TN. Compensation is not specified. The role is part of Southeast Restoration Group’s New Opportunity Center, which serves customers facing property emergencies. The position exists to provide a reassuring first response, gather accurate intake details, and guide customers through the next steps in restoration. By routing opportunities and coordinating with branches and operations teams, the specialist helps initiate projects and maintain a responsive customer experience.

What you'll do

• Handle incoming customer calls and inquiries
• gather and accurately enter intake information across multiple systems
• explain the restoration process and next steps
• coordinate with branch locations, operations teams, project managers, and internal stakeholders
• identify missing information and resolve intake issues
• support workload balancing and process improvement with the New Opportunity Center team.

What we're looking for

Skills & competencies

new opportunity specialist

remote

customer intake

customer service

incoming calls

restoration

property emergencies

crm

data entry

customer guidance

southeast restoration group

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, short- and long-term disability, voluntary life, 401(k) with up to 4% company match, paid time off including birthday off, five paid mission trip days, professional development, and remote work.

Why this role

The posting describes a fully remote work environment and values customer service, empathy, and accurate multi-system intake.

About the employer

Southeast Restoration Group is hiring for this role. Industry: Residential Remodelers. Sector: 23.