Guest Service Representative

Job overview

The Guest Service Representative role is onsite in Tuscaloosa, AL. Compensation is not specified. The position supports the Hilton Garden Inn’s guest service and hotel operations; Kana Hotel Group’s stated mission is to deliver friendly service and value to guests. The representative manages front-desk interactions and shift procedures so guests receive responsive assistance and hotel records, payments, and room-status information are handled accurately.

What you'll do

• Greet guests and complete check-in and checkout
• follow cash and credit-card procedures
• check room availability and departure information
• update housekeeping room status
• balance daily activity and cashier shifts
• explain promotions and amenities
• respond to guest questions and complaints
• document guest accidents.

What we're looking for

Skills & competencies

guest service

front desk

hotel

check-in

check-out

cash handling

guest relations

full-time

tuscaloosa al

hilton garden inn

evenings

weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental coverage
• 401(k)
• earned wage access
• vacation and sick time
• holiday pay
• bonus opportunities
• employee discounts
• disability coverage
• life insurance.

Why this role

The posting requires flexibility to work various shifts, including evenings, weekends, and holidays.

About the employer

Hilton Garden Inn Tuscaloosa, AL is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.