Director of Patient Experience

Job overview

The Director of Patient Experience role is onsite in Richmond, VA. Pay is $62,000–$65,000 per year. The role supports Southampton Rehabilitation and Healthcare Center, a 196-bed sub-acute and long-term care facility focused on resident and family experience. The director strengthens resident satisfaction and service quality by gathering feedback, resolving concerns, and coordinating improvement with facility leaders. The role also supports resident-centered care through staff education, engagement initiatives, and satisfaction-data review.

What you'll do

• Conduct daily resident and family rounds
• serve as a contact for information and support
• coordinate follow-up on concerns
• support welcoming admissions
• oversee Management Ambassador rounding
• document grievances and resolutions
• monitor Guest Service Line trends
• lead satisfaction initiatives
• analyze satisfaction data
• partner with department leaders on service improvements
• support customer-service education and quality initiatives.

What we're looking for

Skills & competencies

director of patient experience

richmond va

southampton rehabilitation and healthcare center

$62,000–$65,000/year

resident satisfaction

family engagement

long-term care

service recovery

quality improvement

resident rounds

healthcare administration

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Tuition reimbursement
• employee referral bonus
• health, vision, and dental benefits
• 401(k) match
• employee engagement and culture committee
• company-sponsored life insurance
• employee assistance program.

Why this role

Leadership role focused on resident and family experience in a 196-bed sub-acute and long-term care facility.

About the employer

Southampton Rehabilitation and Healthcare Center is hiring for this role. Industry: Nursing Care Facilities (Skilled Nursing Facilities). Sector: 62.