Front Office Manager — Hotel

Job overview

The Front Office Manager — Hotel role is onsite in Madison, WI. Compensation is not specified. The manager supports hotel guest services by overseeing front-desk operations and coordinating with sales, food and beverage, housekeeping, and accounting. The role manages front-desk staff, reservations, check-ins, and occupancy information while maintaining brand procedures and service standards. It also supports guest security, credit control, and consistent communication of policies and promotions.

What you'll do

• Hire and train front-desk personnel in cooperation with the general manager
• schedule staff
• maintain front-desk systems and procedures
• monitor guest-account credit
• supervise reservations and check-ins
• coordinate with housekeeping and verify housekeeping reports
• conduct monthly desk meetings
• perform Manager on Duty duties when necessary
• support guest and hotel-asset security
• assist guests with luggage as needed.

What we're looking for

Skills & competencies

front office manager

hotel operations

madison wi

defoor hospitality group

front desk

reservations

guest services

staff training

occupancy management

weekend and holiday schedule

night audit

Work arrangement

• Weekend coverage required

Why this role

Requires 3–5 years of prior hotel front-desk leadership experience; flexible schedule includes weekends and some holidays; may perform or supervise duties including night audit.

About the employer

DeFoor Hospitality Group is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.