Returns Customer Support Associate

Job overview

The Returns Customer Support Associate role is an onsite, full-time position in Woodridge, IL, paying $22 per hour. Orbus emphasizes a customer promise of making business with the company a positive experience and describes close collaboration with manufacturing, sales, and logistics teams. The associate manages customer return cases from initial contact through resolution, coordinating credits, replacements, rebills, and shipping reroutes. Clear updates and internal coordination help resolve issues promptly and maintain customer confidence.

What you'll do

• Manage return cases from initial contact to resolution
• process credits, replacements, rebills, and shipping reroutes with a same-day resolution goal
• update customers by phone and email
• serve as a primary contact
• introduce promotions, product updates, or alternatives
• coordinate with production teams to ensure replacement orders are clear, manufactured, and shipped on time.

What we're looking for

Skills & competencies

returns customer support associate

customer service

returns processing

woodridge il

orbus

phone and email support

credits and replacements

shipping coordination

crm tools

$22/hr

daytime schedule

seasonal overtime

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision plans
• paid time off and company holidays
• predictable schedules with standard daytime shifts.

Why this role

The posting specifies an 80% or higher call-answer rate, an error rate of 0.25% or better, and openness to occasional seasonal overtime. Standard daytime shifts and predictable schedules are described.

About the employer

Orbus Inc is hiring for this role. Industry: All Other Miscellaneous Manufacturing. Sector: 33.