General Manager

Job overview

The General Manager role is an onsite, full-time position in Knoxville, TN; compensation is not specified. The manager oversees daily execution of the Swig brand and store operations, with a focus on customer experience and food and drink quality. The role leads staff and daily operations to maintain brand standards, customer satisfaction, a clean and safe store, and accurate service. It also supports hiring, training, inventory and supply ordering, and the completion of opening and closing procedures.

What you'll do

• Oversee daily brand execution and compliance with procedures, policies, and quality standards
• handle customer service matters
• oversee food and drink preparation
• assess hiring needs, interview candidates, and complete hiring processes
• train and mentor staff
• document warnings and performance improvement plans as needed
• maintain menu knowledge
• complete opening and closing checklists
• account for deposits
• maintain cleanliness
• order supplies and follow food rotation and shelf-life procedures
• follow safety and sanitation policies
• assist with to-go and delivery orders.

What we're looking for

Skills & competencies

general manager

full-time

knoxville tn

swig

store operations

customer service

staff training

food and drink quality

hiring

inventory and supplies

safety and sanitation

discounted drinks and cookies

Work arrangement

• Weekend coverage required

Benefits & perks

• Discounted drinks and cookies
• flexible hours
• opportunities for growth
• company-wide competitions for prizes and recognition.

Why this role

The posting lists discounted drinks and cookies, flexible hours, growth opportunities, and company-wide competitions for prizes and recognition.

About the employer

900072 - Swig West Hills is hiring for this role. Industry: Limited-Service Restaurants. Sector: 72.