Service Advisor

Job overview

Compensation is $50,000–$60,000 per year. The Service Advisor role is an onsite position based in Bay City, MI. as a fixed salary, but the role offers an expected income range of $50,000–$60,000+ annually through a combination of base pay and commission. This role supports the service department at Thelen Subaru, a family-owned dealership committed to providing a positive customer experience. The Service Advisor acts as the primary liaison between customers and the service team. The role exists to manage service appointments, explain vehicle maintenance needs, provide accurate repair estimates, and ensure a transparent and efficient service process for every customer.

What you'll do

• Schedule and manage service appointments
• Greet customers and assess vehicle needs
• Recommend and explain repairs and maintenance
• Provide accurate estimates and timelines
• Communicate with technicians and service team
• Answer customer questions via phone, email, and in-person
• Track progress and follow up with customers
• Work toward individual and team performance goals.

What we're looking for

Skills & competencies

full-time

day shift

bay city mi

thelen auto group

automotive

service advisor

no weekends

customer service

commission

career growth

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental & Vision Insurance, 401(k) with Company Match, Paid Time Off & Paid Holidays, Life Insurance, Short-Term Disability, Pre-Tax Flexible Spending Accounts.

Why this role

Family-owned since 1977, no weekends, commission-based earning potential, and comprehensive benefits package.

About the employer

Thelen Auto Group is hiring for this role. Industry: New Car Dealers. Sector: 44.