Director of IT SaaS Operations

Job overview

The Director of IT SaaS Operations role is onsite in New York, NY; compensation is not specified. The position reports to the Managing Director of Platform and Application Infrastructure Services and supports a globally distributed technical team. The director leads operations for hosted software-as-a-service platforms, combining technology management, administration, and process oversight. The role aims to maintain reliable, available services through operational leadership, automation, incident management, and continuous improvement.

What you'll do

• Manage incident, service request, provisioning, and capacity management
• coordinate changes
• ensure cross-team engagement and root-cause analysis of production issues
• collaborate with platform, network, application support, business, and release automation teams
• manage globally distributed technical teams
• oversee system performance, availability, and 24/7 operational support
• monitor services against SLAs
• report operational metrics, risks, outages, and changes
• improve operating procedures and governance.

What we're looking for

Skills & competencies

director

it operations

saas

new york ny

the rockridge group

platform infrastructure

application infrastructure

incident management

cloud operations

automation

windows

linux

24/7 support

Work arrangement

• Weekend coverage required

Why this role

The posting calls for experience across Windows and Linux environments, large-scale deployment automation, and the ability to work in a 24/7 environment across multiple time zones.

About the employer

The Rockridge Group is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.