Guest Experience Associate – Kilwins Chocolates and Ice Cream

Job overview

The Guest Experience Associate – Kilwins Chocolates and Ice Cream role is onsite in Birmingham, AL. Compensation is not specified; the posting describes pay as competitive hourly pay. The role supports the Kilwins store’s customer experience. The associate welcomes guests, helps them choose products, serves sweets, and maintains an inviting, well-stocked store to encourage positive customer visits and repeat business.

What you'll do

• Greet and engage guests
• answer product questions and make recommendations
• upsell treats and gift items
• serve ice cream, chocolates, fudge, caramel apples, and specialty sweets
• assist with phone orders
• stock and maintain displays
• prepare simple in-store items such as waffle cones and packaging
• keep the store clean and organized
• work with the team during busy periods.

What we're looking for

Skills & competencies

guest experience associate

kilwins

cm ventures

birmingham al

customer service

retail

ice cream

chocolate

confections

product recommendations

employee discounts

flexible scheduling

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive hourly pay, flexible scheduling, employee discounts, and growth opportunities into Team Lead and Store Leadership roles.

Why this role

Flexible scheduling, employee discounts, and growth opportunities into Team Lead and Store Leadership roles are listed.

About the employer

CM Ventures is hiring for this role. Industry: All Other Specialty Food Retailers. Sector: 44.