Customer Service Department Manager
Compensation
$85k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Russell, IL
Schedule
Day shift
Posted
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Job overview
The Customer Service Department Manager role is an onsite position based in Russell, IL. Compensation is specified as $85,000 to $100,000 per year, and this role supports the customer service department at Uline, a leading distributor of shipping and packaging materials. This role exists to empower teams to deliver exceptional customer experiences. The manager contributes to company goals by training team leads, managing daily operations, and resolving escalated customer issues.
What you'll do
- Train team leads, manage daily department activities, evaluate procedures, review performance reports, and resolve escalated issues.
What we're looking for
- Skills & competencies
- full-timeday shiftrussell ilulinecustomer servicemanagementonsiteno on-calldrug-free workplace$85k-$100k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health insurance, 401(k) with 6% match, paid holidays, PTO, tuition assistance, on-site fitness center.
Why this role
Requires 3+ years of management experience.
About the employer
Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 11-3012.00
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Listing ID: dcddc9cb-aaf1-47dc-8af3-ff5100eef9f5