Client Success Agent

Job overview

The Client Success Agent role is fully remote from home within Indiana, United States, with a 40-hour weekly commitment; working days and shift times may vary. The posting states monthly pay of $3,533–$4,962. The role supports Talentoma's client success team and works with a customer service team lead, support team, and account contacts. The agent helps clients use services confidently by answering routine questions, guiding onboarding and account tasks, and keeping requests moving toward resolution. Accurate records, timely follow-up, and appropriate escalation help maintain continuity and consistent client support.

What you'll do

• Review incoming emails and service tickets
• verify account details and prior interactions
• answer routine service questions using approved information
• guide new clients through onboarding
• document interactions and actions
• handle permitted account updates after verification
• follow up on unresolved requests
• escalate unusual requests and service interruptions
• confirm resolution criteria before closing tickets.

What we're looking for

Skills & competencies

client success agent

fully remote

work from home in indiana

full-time

40-hour weekly commitment

client support

service tickets

crm

salesforce

zendesk

onboarding support

talentoma

$3,533–$4,962 monthly

Work arrangement

• Weekend coverage required

Benefits & perks

• Health coverage
• paid leave
• 401(k)
• maternity leave
• bonus opportunities
• structured onboarding and training.

Why this role

No experience is required; related client support experience is preferred. The posting lists health coverage, paid leave, a 401(k), maternity leave, and bonus opportunities.

About the employer

Talentoma is hiring for this role. Industry: Office Administrative Services. Sector: 56.