Customer Success Specialist - Merchant Services
Compensation
$50k – $60k /yr
Employment type
Full-time
Work setting
On-site
Location
Boca Raton, FL
Schedule
Day shift
Posted
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Job overview
The Customer Success Specialist is an onsite role based in Boca Raton, FL. Compensation is $50,000 to $60,000 per year. This role supports the Touchsuite team in managing merchant relationships. The role exists to serve as a primary point of contact for merchants, providing responsive support and proactively addressing relationship concerns. The specialist identifies opportunities for growth and ensures high levels of customer satisfaction.
What you'll do
- Provide merchant support
- resolve issues
- identify retention opportunities
- upsell/cross-sell services
- document interactions
- manage escalated concerns.
What we're looking for
- Skills & competencies
- full-timeday shiftboca raton flbusinesscustomer successmerchant servicesfintechretentionaccount managementtouchsuite$50k-$60k/yr
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive salary, professional growth opportunities.
Why this role
Focus on retention and relationship building, fintech environment.
About the employer
Touchsuite is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 43-4051.00
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Listing ID: dcba3655-0619-4b70-8e14-59f3072d124c