Contact Center Representative

Job overview

The Contact Center Representative role is onsite in Lawton, OK. Compensation is not specified. The position is part of City National Bank and Trust’s Call Center and serves as a liaison between customers and the bank’s departments and branches. The role exists to respond to incoming customer calls, resolve issues, and support a timely, effective customer experience. It contributes to the Call Center’s service goals while following banking and departmental policies and procedures.

What you'll do

• Meet Call Center goal metrics
• complete required training and the written situational test
• resolve customer issues using effective communication
• work through high call volumes and escalated situations
• comply with banking and departmental regulations, policies, and procedures.

What we're looking for

Skills & competencies

contact center representative

customer service

city national bank & trust

lawton ok

call center

incoming calls

customer issue resolution

banking procedures

weekday hours

saturday hours

high school diploma or equivalent required

Work arrangement

• Weekend coverage required

Why this role

Scheduling flexibility is required to meet business needs between 8:00 a.m. and 6:00 p.m. weekdays and 9:00 a.m. to 4:00 p.m. Saturdays.

About the employer

City National Bank & Trust is hiring for this role. Industry: Commercial Banking. Sector: 52.