Member Experience Representative

Job overview

The Member Experience Representative role is onsite in Kennesaw, GA. Compensation is not specified. OneVeracity partners with brokers to help self-funded employers manage medical and pharmacy costs while supporting care. This role serves as a key contact for members, resolving inquiries and issues, providing accurate program information, and coordinating with other departments to support a positive and seamless member experience.

What you'll do

• Respond to member calls and emails
• resolve issues and provide solutions
• explain benefits programs, services, and policies
• maintain accurate and confidential member records
• collect feedback and report findings
• collaborate with departments on complex issues
• follow up with members
• participate in ongoing training.

What we're looking for

Skills & competencies

member experience representative

member support

customer service

issue resolution

benefits programs

member records

feedback collection

kennesaw ga

oneveracity

microsoft office

spanish preferred

full-time

Work arrangement

• Weekend coverage required

About the employer

OneVeracity is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.