Remote Customer Service Coordinator

Job overview

The Remote Customer Service Coordinator role is remote, with work-from-home arrangements stated in the posting; compensation is not specified. The listing is associated with Boise, ID, and the employer describes its team as Sweet Epic Travels. The role supports client engagement and service. The coordinator serves as a primary client contact, handling inquiries and supporting sales administration and account needs. By maintaining accurate records, identifying client trends, and coordinating with marketing, the role supports customer satisfaction and retention.

What you'll do

• Serve as the main client liaison across communication channels
• manage inquiries about insurance sales, benefits administration, and accounts
• conduct outbound telemarketing to promote services and identify sales opportunities
• negotiate solutions within company policies
• process documentation and update records
• analyze client data and recommend tailored solutions
• collaborate with marketing on engagement and retention strategies.

What we're looking for

Skills & competencies

remote customer service coordinator

sweetepicworld

remote

work from home

flexible schedule

customer service

client inquiries

insurance sales

benefits administration

outbound telemarketing

sales administration

client data

marketing collaboration

multilingual skills a plus

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible schedule and work from home

Why this role

The posting lists a flexible schedule and work from home. It seeks customer-facing sales or telemarketing experience and notes that bilingual or multilingual ability is a plus.

About the employer

Sweetepicworld is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.