Service Manager, Ford Dealership

Job overview

The Service Manager role is onsite in Mount Pleasant, TX. Compensation is not specified; the posting describes pay as competitive. The manager leads EAG Ford Mount Pleasant’s service department within an eight-store group. This role oversees daily service-drive, shop, and appointment operations while managing department financial performance, customer experience, and staff development. It supports coordinated dealership operations through warranty administration, dispatching, and collaboration with parts, sales, and the general manager.

What you'll do

• Manage daily service-drive, shop, and appointment operations
• oversee service P&L measures and expenses
• hire, train, and develop advisors and technicians
• set goals and coach the advisor team
• improve customer satisfaction and online reviews
• manage dispatching, appointments, and inspection follow-up
• administer Ford warranty claims and recalls
• coordinate with parts, sales, and the general manager
• maintain a safe, clean, compliant shop.

What we're looking for

Skills & competencies

service manager

automotive service

ford dealership

service department

customer experience

service p&l

warranty claims

technician development

mount pleasant tx

eag automotive

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), and paid time off are listed in the posting
• Ford factory management training and certification
• advancement opportunities.

Why this role

Ford factory management training and certification; advancement opportunities within an eight-rooftop group; support from a fixed operations director.

About the employer

EAG Automotive is hiring for this role. Industry: General Automotive Repair. Sector: 81.