Service Desk Technician
Employment type
Full-time
Work setting
On-site
Location
McLean, VA
Schedule
Day shift
Posted
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Job overview
The Service Desk Technician is an onsite role based in McLean, VA. Compensation is not specified for this position, which supports the MANTECH team in providing Level 1 IT support. This role exists to serve as a front-facing IT support representative. The technician manages incident tickets, troubleshoots hardware and software issues, and supports user access needs in a dynamic mission environment.
What you'll do
- Deliver end-to-end incident response and customer support by following ITIL processes.
- Serve as the front-facing IT support representative, assisting walk-in users and phone inquiries.
- Manage and monitor the incident ticket queue.
- Troubleshoot Windows Active Directory, Microsoft Office, business applications, and network connectivity.
- Serve as a Data Transfer Officer (DTO), supporting the secure transfer and accountability of authorized data.
What we're looking for
- Skills & competencies
- full-timeday shiftmclean vamantechservice deskit supporthelp deskwindowsactive directoryonsiteweekend required
- Work arrangement
- Weekend coverage required
Why this role
TS/SCI with Polygraph required
About the employer
MANTECH is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: dc719cd2-a636-43de-bfee-72fbf3144e28