Dispatch Customer Service Representative

Job overview

The Dispatch Customer Service Representative role is onsite in Farmingdale, NJ, with pay of $18–$24 per hour depending on experience. Neil Slattery Plumbing, Heating & Cooling serves Monmouth and Ocean Counties and aims to provide exceptional service and value. The representative coordinates customer communications and technician schedules so service requests are identified, dispatched, and followed through. The role helps maintain smooth office operations and customer satisfaction while supporting technicians as needed.

What you'll do

• Interact with customers to identify HVAC and plumbing needs
• schedule and dispatch technicians
• answer questions and address concerns professionally
• keep customers updated
• assist technicians when needed
• maintain an orderly workspace.

What we're looking for

Skills & competencies

dispatch customer service representative

farmingdale nj

neil slattery plumbing heating & cooling

full-time

$18–$24/hr

hvac dispatch

plumbing dispatch

customer service

technician scheduling

office operations

paid time off

health insurance

dental insurance

vision insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• health, dental, and vision insurance.

Why this role

Dispatch and customer service experience is preferred but not required.

About the employer

Neil Slattery Plumbing, Heating & Cooling is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.