Customer Service Representative, State Farm Agent Team

Job overview

The Customer Service Representative, State Farm Agent Team role is onsite in New Albany, MS. Compensation is $45,000–$60,000 per year in expected total compensation, including base salary, commissions, and bonuses when performance goals are met. The position is with Pam Brown State Farm’s independent agent office. The representative supports customer service, retention, and policy needs by reviewing coverage, following up on claims and renewals, maintaining accurate records, and resolving inquiries. The role helps customers manage policy questions and changes while identifying coverage gaps and service needs.

What you'll do

• Conduct policy reviews
• follow up on claims, renewals, and service updates
• maintain accurate customer records
• handle policy questions, billing inquiries, and coverage changes
• resolve service issues professionally
• identify coverage gaps and service needs
• obtain the required Property and Casualty license.

What we're looking for

Skills & competencies

customer service representative

state farm agent team

new albany ms

full-time

onsite

insurance customer service

policy reviews

claims follow-up

renewals

property and casualty license

$45k–$60k total compensation

no prior insurance experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Base salary plus performance-based commission
• 401(k) with employer match
• health insurance
• paid vacation, sick, and personal days
• paid company holidays
• career advancement paths.

Why this role

No prior insurance experience is required; training and ongoing development are offered, and the role includes uncapped commissions with potential to exceed the stated range for high performers.

About the employer

Pam Brown State Farm is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.