Customer Service Representative, State Farm Agency

Job overview

The Customer Service Representative role is onsite in Yuma, AZ, with a stated salary of $35,000–$50,000 per year. Katie Figueroa’s agency is a close-knit team of four focused on customer service and community involvement, including local youth initiatives. The representative helps customers understand and update insurance policies, processes claims, and maintains accurate interaction records. By resolving inquiries and coordinating with agency colleagues, the role supports reliable customer experiences and the agency’s relationships with the community.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance customer service

policy information

policy updates

claims processing

customer follow-up

recordkeeping

yuma az

katie figueroa state farm

$35k–$50k per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA, license reimbursement, performance-based bonus, competitive salary, flexible schedule, advancement opportunity, paid time off, and training and development.

Why this role

Agency describes a supportive team culture and internal growth opportunities for driven, sales-minded candidates.

About the employer

Katie Figueroa - State Farm Agent is hiring for this role. Industry: Other Direct Insurance (except Life, Health, and Medical) Carriers. Sector: 52.