Technical Support Specialist

Job overview

The Technical Support Specialist role is an in-office position in Carmel, IN, with some assignments at client locations. Compensation is $42,000–$48,000 per year. Core Managed supports clients with cloud, cybersecurity, and other managed IT services. The specialist provides level-one support for incoming issues, helping non-technical users while developing technical skills and client relationships alongside senior team members.

What you'll do

• Provide level-one support for incoming IT issues
• communicate with clients and staff
• solve problems persistently, follow processes, and identify possible improvements
• manage assigned tasks and priorities
• learn and work with servers, networking, firewalls, Hyper-V, Microsoft 365, Azure, Exchange, Active Directory, and cybersecurity technologies.

What we're looking for

Skills & competencies

technical support specialist

core managed

carmel in

full-time

in-office

$42k–$48k

level 1 support

it support

microsoft 365

azure

networking

cybersecurity

associate degree required

occasional evenings and weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical benefits from the first day
• annual bonus
• 18 days of paid time off
• 401(k) with 4% match
• training in servers, networking, firewalls, Hyper-V, Microsoft 365, Azure, Exchange, Active Directory, and cybersecurity.

Why this role

Junior-level position. An associate degree is required and a bachelor’s degree is preferred. A reliable vehicle and successful drug test and background check are required. The posting says occasional evening and weekend work may be needed.

About the employer

Core Managed is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.