E-Commerce and Customer Experience Manager

Job overview

The E-Commerce and Customer Experience Manager role is onsite in Detroit, MI; compensation is not specified. The position supports Epoch Sports’ online storefront and customer journey in a sports brand environment. The role manages daily e-commerce operations and customer support, improving product presentation, site performance, and the customer experience while coordinating with marketing, creative, fulfillment, and warehouse teams.

What you'll do

• Manage the Shopify Plus store, product listings, pricing, categorization, collections, and metadata
• monitor website performance, user experience, and conversion
• coordinate product drops, campaigns, promotions, and restocks
• track e-commerce KPIs
• manage listed integrations
• respond to customer inquiries and resolve order, return, shipping, and sizing issues
• maintain customer self-service materials
• escalate recurring feedback and represent customer needs in strategic meetings.

What we're looking for

Skills & competencies

e-commerce manager

customer experience

shopify plus

digital merchandising

website management

customer support

sports brand

detroit mi

eccalon llc

product drops

campaign coordination

Work arrangement

• Weekend coverage required

Why this role

Combines e-commerce operations (60%) with customer experience (40%); Shopify Plus, Gorgias, Klaviyo, and Google Analytics are among the listed tools.

About the employer

Eccalon LLC is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.