Clinical Support Staff — Outpatient Clinic

Job overview

The Clinical Support Staff role is onsite at River Valley Counseling Center’s Holyoke Outpatient Clinic in Holyoke, MA. Pay is $20–$21.50 per hour. River Valley Counseling Center’s mission is to improve the health and well-being of every person in the community. The role provides front-office and administrative support so the clinic can operate efficiently and clients can access care. It coordinates appointments, maintains records, handles calls, verifies insurance, and supports professional staff, clients, families, and community partners.

What you'll do

• Provide secretarial and clerical support
• coordinate and schedule appointments, meetings, and activities for professional staff
• maintain client and administrative files and records
• answer calls and relay messages
• provide professional customer service to clients, families, staff, and community partners
• provide evening hours and rotating Saturday coverage as needed.

What we're looking for

Skills & competencies

clinical support staff

river valley counseling center

holyoke ma

outpatient clinic

full-time employment

reception

administrative support

appointment scheduling

client records

insurance verification

phone support

english-spanish bilingual

$20–$21.50/hr

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or equivalent, at least two years of administrative or office experience in a healthcare setting, and English-Spanish bilingual proficiency.

About the employer

River Valley Counseling is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.