Customer Service Representative, Medicaid Support
Employment type
Full-time
Work setting
On-site
Location
Austin, TX
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Customer Service Representative works onsite in Austin, TX; compensation is not specified. The role provides phone support to Medicaid providers and clients. The representative answers questions about eligibility, medical-claim status, and other program matters, resolves problems, and documents interactions. Prompt, courteous assistance and accurate records support callers and the operation of the call center.
What you'll do
- Provide unbiased assistance to Medicaid providers and clients on eligibility, medical-claim status, and program questions
- help resolve problems
- respond to phone inquiries promptly and courteously
- document encounters in online logs
- transfer callers to other call-center units as needed
- meet performance and attendance standards.
What we're looking for
- Skills & competencies
- customer service representativeaustin txonsitemedicaid supportinbound contact centerprovider assistanceeligibility questionsclaims statuscall handlingonline documentation
- Work arrangement
- Weekend coverage required
Why this role
Requires at least six months of recent high-volume inbound contact-center experience. Applicants must be available for any eight-hour shift between 7:00 AM and 7:00 PM; schedule-change requests cannot be accommodated during the first 90 days.
About the employer
Artech LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: dc14f19a-df15-4727-a734-e1e8816d48ee