Call Center Site Director

Job overview

The Call Center Site Director role is onsite in Las Cruces, NM. Compensation is $13.10 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services through contact centers serving commercial and public-sector clients. The director leads contact-center operations and site leadership, aligning performance, service delivery, compliance, and processes with client and corporate objectives. The role supports business growth and client satisfaction through operational strategy, performance management, and continuous improvement.

What you'll do

• Manage Sales Supervisors
• oversee quality, production, and hours
• support strategic sales plans aligned with corporate objectives
• manage performance metrics, policies, and procedures
• direct sales forecasting and performance goals
• develop customer-satisfaction strategies
• analyze market conditions and sales trends
• motivate and develop teams
• review weekly payroll
• oversee building maintenance and physical security.

What we're looking for

Skills & competencies

call center site director

contact center operations

sales supervisors

sales forecasting

quality and production

customer satisfaction

performance metrics

las cruces nm

mci careers

$13.10/hour

full-time

onsite

building security

Work arrangement

• Weekend coverage required

Why this role

The posting describes a full-time onsite leadership role with occasional travel as business needs require.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.