Account Manager, Enterprise Renewals and Expansion

Job overview

The Account Manager, Enterprise Renewals and Expansion role is listed in Chicago, IL, with an onsite work arrangement; compensation is not specified. Smartcat’s platform supports enterprise teams using human expertise and AI agents to scale work across languages and business functions. The role protects and grows a portfolio of about 35 enterprise and strategic accounts by owning renewals, identifying expansion opportunities, building relationships with stakeholders, and maintaining accurate forecasts. It contributes to retention and revenue growth through proactive account management and coordination with Field Delivery Engineers.

What you'll do

• Own renewals and expansion across an approximately 35-account portfolio
• identify renewal risks early
• develop cross-sell and upsell opportunities
• build relationships with business owners, functional leaders, procurement, finance, and executives
• maintain renewal and expansion forecasts and CRM records
• partner with Field Delivery Engineers on technical needs.

What we're looking for

Skills & competencies

account management

enterprise saas

renewals

expansion revenue

customer retention

strategic accounts

chicago il

smartcat

ai platform

forecasting

crm

Work arrangement

• Weekend coverage required

Why this role

Revenue-owning account role with autonomy over renewals and expansion; no dedicated customer success manager backing is specified.

About the employer

Smartcat is hiring for this role. Industry: Software Publishers. Sector: 51.