Customer Service Representative – Patient Accounts

Job overview

The Customer Service Representative – Patient Accounts role is onsite in Melbourne, FL. The posting states a base pay of $15 per hour plus unlimited performance-based bonus potential. Medical Data Systems partners with hospitals and health systems in revenue cycle management. The representative takes calls from recent patients, discusses hospital balances, answers account questions, accepts payments, and negotiates payment plans when needed. The role helps patients resolve account matters while supporting hospital revenue-cycle operations and following FDCPA and HIPAA requirements.

What you'll do

• Discuss patient accounts with guarantors
• answer account questions
• take payments
• negotiate payment plans when necessary
• follow FDCPA and HIPAA regulations and system procedures
• meet daily goals and maintain reliable attendance.

What we're looking for

Skills & competencies

customer service representative

patient accounts

medical data systems

melbourne fl

32901

hospital balances

patient calls

payment plans

$15/hr base pay

unlimited bonus potential

onsite

hipaa

Work arrangement

• Weekend coverage required

Benefits & perks

• Hourly base pay plus uncapped bonus potential
• annual reviews
• paid time off and vacation
• 401(k) match of 50% up to 6%
• health, dental, life, vision, and short-term disability insurance
• tuition reimbursement
• professional development assistance.

Why this role

High school diploma or equivalent required. The posting explicitly states this is not a remote position.

About the employer

Medical Data Systems is hiring for this role. Industry: Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds. Sector: 52.