Senior Manager of Service, Pharma Liquid

Job overview

The Senior Manager of Service, Pharma Liquid role is onsite in New Richmond, WI; compensation is not specified. At Syntegon, the role leads service work for the US-Nrd operation, supporting pharmaceutical, biotechnology, and food-industry customers.

What you'll do

• Lead and develop the multidisciplinary service organization
• establish team structure, roles, and collaboration models
• build talent, training, and certification plans
• manage installed-base information
• develop modernization and upgrade strategies
• collaborate on predictive service, preventive maintenance, and digital monitoring
• use installed-base data to identify trends and opportunities
• lead service improvement projects.

What we're looking for

Skills & competencies

senior manager

service leadership

pharma liquid

new richmond wi

syntegon

customer satisfaction

service operations

installed base management

modernization

preventive maintenance

gmp

sap

up to 25% travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and prescription coverage from the first day
• 401(k) with company match
• employer-paid disability and life insurance
• education assistance
• paid time off
• Employee Assistance Program.

Why this role

Requires at least seven years of service management experience and at least seven years in product, technical, or validation roles in pharma/CDMO or packaging machinery; up to 25% domestic and international travel.

About the employer

SYNTEGON is hiring for this role. Industry: Commercial and Service Industry Machinery Manufacturing. Sector: 33.