Bilingual Customer Support Specialist (English/Spanish)

Job overview

The Bilingual Customer Support Specialist works onsite in Jacksonville, FL; compensation is not specified. Mac Papers + Packaging provides paper and packaging products and services to customers. The specialist serves as a customer liaison, answering questions and resolving issues accurately and efficiently in English and Spanish. The role supports customer relationships by providing product and availability information, documenting interactions, and following through on complaints and requests.

What you'll do

• Answer customer calls professionally and promptly
• assess customer needs and provide accurate information using system tools
• respond to inventory, quote, and product-availability questions
• build customer relationships through clear communication
• resolve complaints and follow up
• document customer interactions
• learn product specifications
• follow communication procedures.

What we're looking for

Skills & competencies

bilingual customer support

english and spanish

customer service

customer calls

product information

inventory questions

quotes

crm

jacksonville fl

mac papers + packaging

high school diploma or ged

Work arrangement

• Weekend coverage required

Why this role

Fluent English and Spanish communication is required; high school diploma or GED and 1–3 years of customer support experience are listed.

About the employer

Mac Papers and Packaging, is hiring for this role. Industry: Industrial and Personal Service Paper Merchant Wholesalers. Sector: 42.