Senior Manager, Customer Service (US)
Employment type
Full-time
Work setting
On-site
Location
is a hybrid role based in Shelton, CT
Schedule
Day shift
Posted
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Job overview
The Senior Manager, Customer Service (US) is a hybrid role based in Shelton, CT. Compensation is not specified for this position, which supports the U.S. Commercial organization at BIC Corporation. This role exists to lead the strategy, execution, and continuous improvement of Customer Care, Fulfillment, and Compliance for BIC's largest market. The manager will serve as a strategic partner to the Commercial organization, optimizing the Order-to-Cash process and driving performance improvements to enhance customer satisfaction.
What you'll do
- Develop U.S.
- Customer Service strategy, lead Customer Care and Fulfillment teams, drive continuous improvement in Order-to-Cash, and manage cross-functional partnerships.
What we're looking for
- Skills & competencies
- full-timeday shiftsenior managercustomer servicesupply chaincpgorder-to-cashhybridshelton ct
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive benefits package.
Why this role
Requires 10-12 years of leadership experience in CPG, supply chain, or customer operations.
About the employer
BIC Corporation is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-2022.00
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Listing ID: dbe5a9e5-8bef-4ed7-a794-bb6bb551be76