Patient Services Representative

Job overview

The Patient Services Representative role is listed in Midlothian, VA. The posting requires the employee to reside and work within Virginia throughout employment. The annual salary is $38,000–$44,000. Accessia Health is a national nonprofit dedicated to improving access to care for people with rare and chronic medical conditions. The representative is a first point of contact for patients, healthcare providers, caregivers, and authorized representatives. The role explains program eligibility and application requirements, processes documentation accurately, and maintains confidentiality and compliance in a regulated healthcare environment.

What you'll do

• Respond to calls, emails, and written inquiries about eligibility and applications
• explain program guidelines, covered and non-covered services, and enrollment processes
• review and process eligibility documentation
• maintain accurate patient-management data
• follow up for missing information
• verify continued eligibility
• correct documentation errors
• protect confidential information and comply with HIPAA and internal standards
• meet productivity and quality benchmarks.

What we're looking for

Skills & competencies

patient services representative

patient support

program eligibility

application processing

healthcare

hipaa

documentation

midlothian va

accessia health

nonprofit

microsoft office

data entry

$38k–$44k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• employer-paid life and disability insurance
• retirement plan options
• paid time off and holidays.

Why this role

Requires a high school diploma or equivalent and one to three years of experience in healthcare, call center, benefits coordination, insurance navigation, or a related service environment. The posting states no visa sponsorship is available.

About the employer

Accessia Health is hiring for this role. Industry: Voluntary Health Organizations. Sector: 81.