Entry-Level Technical Support Agent

Job overview

The Entry-Level Technical Support Agent role is onsite in Las Cruces, NM, with compensation of $12.65–$14.51 per hour. The position supports residential and business customers through blended inbound phone interactions. The agent troubleshoots account issues, answers customer questions, documents claims, and may offer products and services when appropriate. The role contributes to customer issue resolution and a consistent service experience, with paid on-the-job training for new employees.

What you'll do

• Handle inbound and outbound contacts professionally
• troubleshoot customer account issues
• work toward first-call resolution
• research systems and coordinate with other departments
• document and process claims
• follow scripts, policies, and confidentiality requirements
• escalate issues when needed
• attend training and follow work schedule requirements.

What we're looking for

Skills & competencies

technical support agent

entry-level

las cruces nm

mci careers

full-time

inbound phone support

account troubleshooting

customer service

customer sales

paid training

$12.65–$14.51/hr

windows

microsoft office

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid on-the-job training.

Why this role

Entry-level role with paid on-the-job training; prior contact-center experience is not required.

About the employer

MCI Careers is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.