Customer Service Phone Specialist

Job overview

The Customer Service Phone Specialist is an onsite role based in Bloomington, MN, with a pay range of $21 to $23 per hour. This position supports the Business Development Center (BDC) at Walser Automotive Group, a company dedicated to community investment and customer service excellence. The role exists to provide an exceptional client experience by managing inbound and outbound service calls, scheduling appointments, and advising on maintenance. The specialist contributes to the dealership's goals by meeting monthly call and appointment targets.

What you'll do

• Answer inbound calls to schedule service appointments.
• Perform outbound follow-up calls for maintenance and recalls.
• Follow call guides and scripts.
• Utilize BDC SharePoint for client inquiries.
• Meet monthly call and appointment goals.

What we're looking for

Skills & competencies

full-time

day shift

bloomington mn

walser automotive

customer service

call center

bdc

automotive

scheduling

$21-$23/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• PTO, medical, dental, vision, HSA/FSA, 401(k) with match, life insurance, fertility/adoption assistance, employee discounts.

Why this role

Fertility and adoption assistance, paid clothing program, and employee resource groups.

About the employer

Walser Automotive Group is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.