Senior Field Service Representative

Job overview

The Senior Field Service Representative is an onsite role based in Syracuse, NY, offering a salary range of $92,200 - $115,300 per year. This position supports the defense technology department at Saab, contributing to the mission of keeping society safe through advanced radar and command and control systems. The role exists to provide expert technical support, including deployment, maintenance, and troubleshooting of complex defense systems. The representative serves as a primary customer interface, ensuring operational readiness and delivering training to peers and clients in demanding environments.

What you'll do

• Diagnose, troubleshoot, repair, and debug complex systems using technical manuals and schematics.
• Perform software installations at customer sites and support data collection events.
• Respond to escalated technical issues.
• Report design, reliability, and maintenance issues to engineering teams.
• Serve as the primary interface with customers while on site.
• Deliver customer training on the operation and maintenance of Saab products.

What we're looking for

Skills & competencies

full-time

day shift

syracuse ny

saab

field service

radar

c2 systems

defense

travel required

secret clearance

$92,200-$115,300/yr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental insurance, 401(k) with employer contributions, paid time off, tuition assistance, and disability coverage.

Why this role

Requires up to 50% travel with assignments potentially exceeding two months in duration.

About the employer

Saab is hiring for this role. Industry: Research and Development in Nanotechnology. Sector: 54.