Patient Support Representative

Job overview

The Patient Support Representative role is onsite in Mountain Home, AR. Compensation is not specified. The position supports patients and providers at Pain Treatment Centers of America by responding to incoming calls and helping coordinate patient communications. The representative answers calls, researches questions, documents follow-up, and helps patients understand provider-designed care plans. The role also schedules appointments and manages electronic health record messages and documents to support timely, accurate service.

What you'll do

• Answer incoming calls and document communications and follow-up in patient notes
• use scripts and reference materials
• identify needs and research issues
• access patient records and appointment history
• communicate provider-designed care plans
• schedule and reschedule appointments
• return calls and monitor voicemails and electronic record messages
• update charts and route items to appropriate teams
• transfer signed documents into patient charts.

What we're looking for

Skills & competencies

patient support representative

mountain home ar

pain treatment centers of america

patient calls

customer service

appointment scheduling

electronic health records

care plan communication

patient documentation

call center experience preferred

Work arrangement

• Weekend coverage required

Why this role

A high school diploma or equivalent is required. One year of customer service or call center experience is preferred.

About the employer

Pain Treatment Centers of America is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.