Guest Services Agent – Rock Springs RV Resort

Job overview

The Guest Services Agent works onsite at Rock Springs RV Resort in Black Canyon City, AZ. Compensation is not specified. The resort is projected to open in late summer 2026 and is located in historic Rock Springs, Arizona. The agent serves as the main guest contact, handling check-ins, reservations, inquiries, and requests to support a smooth resort stay. The role coordinates with other departments and helps maintain the resort’s hospitality standards.

What you'll do

• Manage guest check-in and check-out
• answer phones and handle reservations
• maintain guest profiles
• provide concierge information about amenities and activities
• respond to requests and complaints
• process payments and deposits
• support resort communications and check-in materials
• accept maintenance and housekeeping work orders
• perform administrative tasks
• and restock assigned areas. The schedule may include evenings, weekends, and holidays.

What we're looking for

Skills & competencies

guest services agent

guest experience

rv resort

reservations

check-in and check-out

concierge services

hospitality

black canyon city az

rock springs rv resort

crr hospitality

evenings

weekends

holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental benefits
• discounted site rent
• paid holidays
• vacation PTO
• and 401(k) match.

Why this role

The posting describes a flexible schedule that may include evenings, weekends, and holidays.

About the employer

CRR Hospitality is hiring for this role. Industry: Recreational and Vacation Camps (except Campgrounds). Sector: 72.