Service Delivery Representative

Job overview

The Service Delivery Representative is an onsite role based in Fargo, ND, with compensation not specified. This position supports Arvato Bertelsmann by managing customer accounts and ensuring service level agreements are met within a global supply chain environment. The role exists to ensure logistics excellence by coordinating order processing, inventory updates, and customer support. By troubleshooting order issues and assisting account managers, the representative helps maintain high standards of service for international and domestic clients.

What you'll do

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing teams to troubleshoot order issues.
• Manage inventory updates, promotional planning, and return cases.
• Communicate with customers on order status.
• Prepare status reports for management and clients.
• Participate in business reviews.

What we're looking for

Skills & competencies

full-time

day shift

fargo nd

logistics

supply chain

customer service

order management

inventory

onsite

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, Vision, 401k with match, Paid Time Off, Tuition Reimbursement

Why this role

Includes tuition reimbursement, scholarships, and employee engagement activities.

About the employer

Arvato Bertelsmann is hiring for this role. Industry: Couriers and Express Delivery Services. Sector: 49.