Hotel Front Desk Agent

Job overview

The Hotel Front Desk Agent role is onsite in Harrisburg, PA. Compensation is not specified. The position supports guest stays at the Sheraton Harrisburg Hershey hotel. The role helps ensure a smooth guest experience by managing arrivals, departures, room assignments, reservations, and guest information. It also coordinates with housekeeping, responds to guest concerns, and answers questions about rooms, amenities, rates, requests, and rewards programs.

What you'll do

• Greet, check in, and check out guests
• distribute keys and room assignments and record credit card information
• coordinate with housekeeping to confirm accommodations are ready
• address customer complaints
• maintain accurate guest information
• manage room bookings in person, online, and by phone
• answer questions about rooms, amenities, rates, special requests, and rewards programs.

What we're looking for

Skills & competencies

hotel front desk agent

sheraton harrisburg hershey

harrisburg pa

guest check-in

guest check-out

room reservations

guest services

housekeeping coordination

customer complaints

hotel bookings

microsoft office

reservation systems

Work arrangement

• Weekend coverage required

About the employer

Sheraton Harrisburg Hershey is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.