Customer Service Department Manager
Compensation
$85k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Racine, WI
Schedule
Day shift
Posted
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Job overview
The Customer Service Department Manager role is an onsite position located in Racine, WI. Compensation is specified as $85,000 to $100,000 per year, and this role supports the Kenosha branch of Uline, a leading distributor of shipping and packaging materials. This role exists to empower teams to deliver legendary customer service. The manager is responsible for training team leads, managing daily department activities, and identifying process improvements to ensure high-quality service delivery.
What you'll do
- Train team leads, manage daily activities of customer service departments, evaluate team procedures, review performance reports, and resolve escalated customer issues.
What we're looking for
- Skills & competencies
- full-timeday shiftracine wiulinemanagementcustomer serviceonsiteno travelno on-callweekend required$85k-$100k/yr
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health insurance, 401(k) with 6% match, paid holidays, PTO, tuition assistance, on-site fitness center.
Why this role
Requires 3+ years of management experience and a Bachelor's degree.
About the employer
Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 11-3012.00
You'll be redirected to the employer's application page.
Listing ID: db5edbd2-6737-4bed-be06-450205449950