HSPD-12 Helpdesk Customer Support

Job overview

The HSPD-12 Helpdesk Customer Support role is an onsite, part-time position in Washington, DC. Compensation is not specified. The role supports ICE PCIF managers and ICE PIV cardholders with customer service and HSPD-12 and PACS-related assistance. The specialist helps cardholders resolve access-system issues, manages PIV card processes, and supports equipment and consumables inventory. These services help maintain reliable identity-verification and access-control support for the ICE enterprise environment.

What you'll do

• Manage PCIF consumables and inventory
• issue and receive PCIF/HSPD-12 equipment
• assist cardholders with PIN resets and PACS/LACS troubleshooting
• manage lost, stolen, or compromised PIV card processes and track Reports of Surveys
• track, document, and ship centrally printed PIV cards to authorized domestic and international locations
• provide hard-copy and electronic fingerprint services for federal background investigations and transmit them for processing.

What we're looking for

Skills & competencies

hspd-12

helpdesk

customer support

part-time

washington dc

global resource solutions

piv cards

pacs

lacs

fingerprint services

public trust

microsoft office

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or GED and three years of experience; Public Trust security requirement; two-year college degree preferred.

About the employer

Global Resource Solutions, Inc. is hiring for this role. Industry: Other Business Service Centers (including Copy Shops). Sector: 56.