Hurricane Relief Call Center Representative

Job overview

The Hurricane Relief Call Center Representative role is remote and temporary, with work contingent on hurricane-related relief needs. The posting lists Virginia Beach, VA, but describes the position as remote without specifying a geographic work scope. Compensation is $12.77–$16 per hour. MCI provides customer experience, business process outsourcing, and technology solutions across industries and countries. The representative supports customers during disaster relief efforts by responding to service inquiries, learning common requests and solutions, using account management systems, and escalating dissatisfaction through appropriate channels. Candidates are contacted by email and text as needed; operating hours are 8 a.m.–8 p.m. ET, with shifts of 8 a.m.–2 p.m. or 2 p.m.–8 p.m.

What you'll do

• Assist customers with service inquiries
• learn common requests and solutions
• use service techniques and account management systems
• improve the customer experience
• escalate customer dissatisfaction to appropriate channels.

What we're looking for

Skills & competencies

hurricane relief call center representative

remote

temporary

disaster relief

customer support

mci careers

$12.77–$16/hr

8 a.m.–8 p.m. et operations

6-hour shift options

high school diploma

20+ wpm typing

microsoft office

Work arrangement

• Weekend coverage required

Why this role

Temporary remote position contingent on hurricane-related relief needs. Candidates accepted for the role are contacted by email and text as needed. Requires a high school diploma or equivalent, 20+ words-per-minute typing, and basic Microsoft Office and Windows knowledge.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.